Refund Policy

There is a NO REFUND POLICY within TORA SUMI.
For late cancellations, no shows to appointments, or change of mind.
We are a business. We provide our Clients with a service. We are able to refuse a refund for ANY reason at all due to Fair Trading Consumer Laws

Deposits

To lock in an appointment we take a non-refundable deposit. Your deposit is used to lock-in your tattoo appointment. The main purpose of a deposit, is not to only confirm your commitment for the agreed appointment date, it’s there as a means of compensating your artist in the event of a no show/ cancellation, that risks the loss of the tattooists income for that specific appointment.

Deposits remain valid for up to 1 calendar year (365 days) from the payment date. If this needs to be extended due to special circumstances like lockdown, please get in touch with us by emailing shop@torasumi.com.au

Our deposit rates:

1-2 hour booking: $150 deposit required

3+ hour booking $250 deposit required

Please be advised: Your deposit may be forfeited in the event of a no-show, multiple re-schedules, cancellation or re-schedule without adequate (7 days) notice. In the case of deposit forfeiture because of the above mentioned, we will require a new deposit be placed.

design changes

In the event of a major change of design, the shop can take up to the value of the deposit as a design change fee to cover the time spent by the artist to create the original design. In this event we may require a new deposit for the tattoo appointment.

Rescheduling Appointments

If you need to reschedule your appointment, please make sure to give us adequate (at least 7 days) notice.
In the event of a late-notice reschedule, or repeated reschedules (more than 3) the artist may forfeit your deposit and require a new deposit to be placed before making a new appointment.

refer a friend

  • Can be used on a minimum of $300 tattoo or $170 laser.

  • Multiple vouchers can be used within the same transaction.

  • Referred friend’s first session of tattooing/ laser must be completed before credit is applied to future deposit.

  • Credit deposits can’t be refunded or transferred to cash.

  • Referee must already be in our booking system, friend must add referee’s name and email to initial booking form.

  • Voucher must be used prior to validation date.

afterpay

  • Can be used on a minimum $300 payment, in studio.

  • Can be used across tattoo, laser, merchandise payments.

For any Afterpay queries, please head to their website for more information: https://www.afterpay.com/en-AU/terms-of-service